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About Performance Metrics

A strong Jewish community has a performance-driven culture. In a performance-driven culture there is a powerful and pervasive commitment to two questions:

How well are we doing?

How can we do better?

The Performance System

A community performance system is a formal management method to support a performance-driven culture. It includes the following elements:

  • Community Performance metrics — measures or indicators of how well a community is doing
  • A reporting vehicle (e.g. a web site) – a way to keep track of, and report on, results
  • A venue or venues to discuss and interpret results
  • Decision-making processes – using the interpretation of results to make better decisions leading to a stronger community Performance metrics reflect specific dimensions of community life that show the extent to which Toronto is a thriving, caring, connected Jewish community.

Performance metrics reflect specific dimensions of community life that show the extent to which Toronto is a thriving, caring, connected Jewish community. Performance metrics are organized under five themes noted in the Themes and Modules section.

The Metrics

A performance metric is a measure of how well an individual, organization, community or government is doing, (e.g., a batting average). See the Glossary for related terms. There are obviously many ways to measure how well the Jewish community within the GTA is doing.  This first iteration relies on data already collected by agencies, congregations, schools, or UJA Federation.  Future iterations will require new data to be able to present increasingly more meaningful metrics.

There are three types of metrics:

  • Measures of input, or resources used (e.g., money spent on Israel experiences for teens)
  • Measures of output, typically the number of participants or members (e.g., the number of teens participating in an Israel experience in a given year)
  • Measures of impact, typically involving change or improvement (e.g., the number of teens who increase their Jewish involvement subsequent to an Israel experience)

Most of the metrics in this first iteration are measures of output. Future iterations will add measures of impact and relate inputs to outputs and impact.

Assessing

Our goal is to improve metrics so that we can describe the most important dimensions of our Jewish community. Metrics, organized by themes and modules, measure the extent to which Toronto is a thriving, caring, connected Jewish community.

In assessing how well a community is doing it is helpful to be able to answer the question, “how well are we performing relative to what?”

  • Performance could be compared to a baseline, e.g. how well did we do last year
  • Performance could be compared to a benchmark, e.g. other Jewish communities in Canada; the Jewish community within the Greater Toronto Area, (Jewish) Canada in general
  • Performance could be compared with needs, demands or expectations, e.g. how well are we doing in providing service compared with the number of people needing that service
  • Performance could be compared to a target, i.e., what would we have liked to accomplish this year

Over time the Dashboard will increase its capacity to do these kinds of comparisons.